Reservation Terms
Terms of Service & Reservation Policy
Clear, Transparent Guidelines Governing Your VIP Chauffeur Experience
Please review the terms governing all reservations booked through LEGEND CLS Limousine Services.
1. Booking Confirmation & Payment
A reservation is officially confirmed once a valid payment authorization is recorded or an approved corporate account billing agreement is in place. You will receive an official booking reference code (e.g. LCLS-XXXXXX) via email and SMS.
2. Cancellation & Amendment Windows
- Point-to-Point and Airport Transfers: Cancellations received at least 4 hours prior to scheduled pickup time are eligible for a 100% full refund. Cancellations under 4 hours are billed at the full fare.
- Hourly Charters & Interstate Trips: Cancellations received at least 24 hours prior to pickup are eligible for a 100% refund. Cancellations between 12 and 24 hours incur a 50% cancellation charge. Cancellations under 12 hours are non-refundable.
3. Complimentary Waiting Time Policy
- Commercial Flight Arrivals: 60 minutes of complimentary wait time starting from the flight touchdown timestamp.
- Private FBO Aviation: 30 minutes complimentary wait time from scheduled arrival.
- Residential & Hotel Pickups: 15 minutes of complimentary grace period.
- Subsequent wait time is billed in 15-minute increments according to the vehicle hourly rate.
4. Passenger Conduct & Vehicle Care
Smoking, vaping, and illegal substances are strictly prohibited inside all fleet vehicles. A specialized detailing fee ($350+) applies if accidental bio-clean or odor remediation is required.
5. Force Majeure & Severe Weather
LEGEND CLS is not liable for delays caused by catastrophic weather conditions, road closures, or force majeure events, though our dispatch team will always enact real-time rerouting.
1. Booking Confirmation & Payment
A reservation is officially confirmed once a valid payment authorization is recorded or an approved corporate account billing agreement is in place. You will receive an official booking reference code (e.g. LCLS-XXXXXX) via email and SMS.
2. Cancellation & Amendment Windows
- Point-to-Point and Airport Transfers: Cancellations received at least 4 hours prior to scheduled pickup time are eligible for a 100% full refund. Cancellations under 4 hours are billed at the full fare.
- Hourly Charters & Interstate Trips: Cancellations received at least 24 hours prior to pickup are eligible for a 100% refund. Cancellations between 12 and 24 hours incur a 50% cancellation charge. Cancellations under 12 hours are non-refundable.
3. Complimentary Waiting Time Policy
- Commercial Flight Arrivals: 60 minutes of complimentary wait time starting from the flight touchdown timestamp.
- Private FBO Aviation: 30 minutes complimentary wait time from scheduled arrival.
- Residential & Hotel Pickups: 15 minutes of complimentary grace period.
- Subsequent wait time is billed in 15-minute increments according to the vehicle hourly rate.
4. Passenger Conduct & Vehicle Care
Smoking, vaping, and illegal substances are strictly prohibited inside all fleet vehicles. A specialized detailing fee ($350+) applies if accidental bio-clean or odor remediation is required.
5. Force Majeure & Severe Weather
LEGEND CLS is not liable for delays caused by catastrophic weather conditions, road closures, or force majeure events, though our dispatch team will always enact real-time rerouting.